Running a business is HARD. We are so used to wearing allll the hats, that it feels natural to take on every single aspect of our businesses ourselves but as social media marketers, we have come across a number of mistakes business owners make when it comes to their business social media accounts.
Posting to your channels inconsistently does more harm than good on social media. Your audience is looking for a bold presence and fresh new content regularly. Social media is fast paced and let’s face it, sometimes fickle so you need to post on a regular basis to avoid your audience forgetting about you or worse, thinking your business isn’t active or open anymore.Get in the habit of posting your latest news, offers and business updates when they occur.
The post and run approach doesn’t really work, yes posting regular content will keep people interested for a while, but not engaging with an active audience will cause your audience to drop off and lose interest. Social media is a two way street and using your channels to get your message across and then listening to and engaging with your followers is key. Take time to check your messages for new customer queries daily and shoot out a quick reply or arrange to follow up later.
Make sure to optimise your content for each of your chosen social media channels. They are all so different! Take note of the different sized image ratios on each platform and adjust the sizing of your images and text to avoid chopping off half a word or image and also be aware of the tone of voice in your copy and your calls to action as the audiences on each platform can vary greatly.
Please please please don’t delete or ignore a negative review! Look at it as an opportunity to not only put things right with your customer but to show your entire audience how on point your customer service is. Learn from your negative reviews. Mistakes are normal and unfortunately, as a business owner your mistakes are on show for everyone to see but when you see a business who works hard to put that mistake right and turn a negative into a positive, that’s gold.
Ahh strategy… this doesn’t have to be as difficult as it sounds. The core of every social media strategy is simply getting to know your target audience inside out and tailoring your content to them. Talk directly to the person you want to attract to your business through your content and ask yourself what they want to see, read, hear and watch.
What do you think? Have you spotted any other common mistakes business owners make on social media? If you are done with social media and just want to concentrate on your business and what you do best, why not give our ‘done for you’ social media service a try? We are happy to set up a free call so we can get to know one another better and see if we are a good fit for your business.